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Bescom Bangalore to establish Customer call centre service

Comments(3) Sub Category:Uncategorized Posted On: Jul 21, 2011

From September, Bescom Bangalore Customers can get information on power outages, reminder to pay bill and warning prior to disconnecting power supply in their mobile phone. Bescom Bangalore is working with Infosys Technologies to establish this customer call centre. For this, you have to give your contact details to Bescom (Bangalore Electricity Supply Company).

Bescom (Bangalore Electricity Supply Company) is to establish a customer call centre where one can get information on power failure two hours in advance. The only requirement by them is the customer’s contact details to Bescom. Also if any previous bills are not paid, then they will send SMSs to warn you two days prior to disconnecting power supply.This will probably get established by coming September 1.

Explaining the project, Bescom managing director P Manivannan said: “The database of the consumers, including their consumption pattern, which transformer supplies power to the particular consumer, bill status and geographical information would be updated in the system.”Customer call centre would easily identify the consumers and refer by their name.

“Earlier, we had to call up the engineer at the sub-division and manually check where the system had gone wrong. But now, all the distribution transformers and HT consumer lines are connected with meters having GPRS modem that would provide readings to the data centre. This helps to identify the problem and inform the consumer immediately about the outages,” the official said.

He added that one toll-free number for eight districts coming under Bescom’s jurisdiction has already been notified.”You can also call this number to check the status of power connection,” he said.

The Part A of the project covers IT initiatives to convert electricity supply companies (Escoms) into modern dynamic entity which uses IT for detection of thefts through auditing, reduction of operation losses by properly monitoring the assets, customer relationship management through computerization and improvement in billing efficiency.

Times of India

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