If you think your elevator isn’t working…

Tips to keep service call costs to a minimum

1. Check to see if anyone is trapped and call your elevator company immediately if there is.
2. Verify that the elevator isn’t working by verifying what was reported to you; it could save you a costly service cal.
3. Make sure that the elevator isn’t on independent service.
4. Make sure that the elevator isn’t on fire recall (if equipped with this feature).
5. Make sure that the elevator hasn’t been turned off, or the stop switch (if equipped) hasn’t been pushed.
6. Check the door track and the grooves in the track for obstructions. Small pieces of trash, dirt, or salt can cause the doors to malfunction.
7. Verify that you have full power in the building; an elevator is often more sensitive to power fluctuations than most appliances are.
8. Obtain as much information about any reported problems as you can. Things to ask are:

• Did you press the floor/hall call button?
• Was the elevator level with the floor?
• Did you hear anything unusual?
• What floor is the elevator currently on?
• Are the doors open or closed?
• Was the elevator working properly before the problem occurred?

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Tips for Building Personnel

1. Ride your elevator periodically and let somebody know you are testing it. Pay attention to its operation. Does it feel right? Does everything sound right? Stop at every floor and check to see that it’s level. Do the doors work correctly on every floor? If something doesn’t seem right, call your elevator company and speak to them. If needed they can send out a technician.
2. Make a list of any burned out indicator lights or other minor items and leave it in a location that your Elevator One service technician will find on his next regular visit, so that he can address these items.
3. When cleaning the elevator only use the recommended cleaning solutions. Some chemicals can damage the elevator components and cause malfunctions or breakdowns. Check for any scratches to the walls and hand rails. Report all sharp edges or damage to the elevator company and the building owner. Make sure to check the ceiling for damage, misaligned or loose panels, and report it to your elevator company if you find anything broken. Falling ceiling components could injure elevator riders.
4. Regularly vacuum door tracks and grooves, especially in the winter; debris, salt, snow or ice can cause door malfunctions.
5. Before painting your elevators doors, contact your maintenance provider. Wet paint can cause a problem with the doors and their components if the wrong area is painted.  Ask your elevator company, or service technician, how to safely paint your elevator doors without causing a problem.
6. Maintain proper lighting, both in the elevator and the hallway. Dark areas could cause passengers to stumble, especially if they have a visual impairment.
7. Report any elevator problems as soon as they are reported to you. Waiting a few minutes could make the problem worse.
8. If the elevator is operating in what seems to be an unsafe manner, ensure that the people in your building do not use the elevator until a service technician has investigated the problem.