Different side of gaursons builder

Q: I am working in an IT firm at Noida sector 126. In 2011 I booked a flat at gaur city from gaursons but due to land dispute over the project land the possession got delayed. Gaursons promised the possession by end of 2013 but I did get my possession in October 2015. That is very tough phase for a buyers if he has paid all amount on time he expects timely possession of property. But if someone gets delay in the possession, that’s very unfortunate situation for the buyers. I was going through same phase.

I visited gaursons office several times talked to gaursons CRM team they said delay is due to land dispute situation and I will get my possession in 1 year. So I calmed myself and realized that somewhere builder is also struggling to get work done due to some dispute and other issues. But I encouraging thing was gaursons team’s support they were very polite and supportive throughout the process. I asked them for the possession delay penalty initially they try to avoid that but after some meetings with senior members at CRM team of gaursons they agreed to pay my penalty at rate of 5 rupees per square feet.

I thought that this is very low amount as if buyers failed to pay installment on time builder charge high interest rate and penalty from the buyers. So I discussed with some other agents and some of my friends who have invested in other projects. Then I came to know that this is the standard rate of penalty decided by authorities. And there is 6 months of relaxation as well for the penalty payment.

Finally I got possession of my flat at gaur city by end of 2015 and I also got the draft for delay penalty at agreed rate. Initially I felt I am cheated by builder they did not pay m full penalty but after looking at the market scenario and issues faced by builders and buyers i realized that it was fair amount paid by builders. I talked to some of my friend who invested in other projects and they were struggling to get possession even after 2 years of promised date of possession and they said builder even not agreed on paying any penalty. That made me realized that gaursons did not cheated me or even they were quite supportive.

Even today I see number of buyers struggling to get there possession and builders refuse to pay even penalty for the delay of possession but on this I had a good experience with gaursons builders. I am living here from more than 1 year and did not even face any big problem regarding maintenance or other threat instead of some small issues but that is part of almost all residencies. Overall my experience with gaursons is good.

Pankaj Singh,

26th August 2016

Builder Review

gaursons review

gaursons complaints gaursons

Follow Discussion

Also see discussions for

Builder Review

Replies (4)

As far as i see, as a consumer we are very apprehensive because this is our hard earned money which we put into it. No one wants to waste a single penny whenever it comes to do investment on such properties. I think its our right to put questions if we don't get what these builders promised at the time of launching the projects. As far as Gaurs is concerned i think they also faced such issues from the customers, but sometimes these things are not deliberated. Every builder wants to complete and deliver them on time. I got my Flat in Gaur City on time. I am living in 6th Avenue. Though, earlier there were few issues i was very furious about, but then they handled all my issues very well. I think real estate industry is very unstructured in terms of maintaining the promises on time because of several factors, but again if you are getting what you have paid off even after little delay; but in a concerned manner from the builder, then this is something i would say is a perfect service.

Vivek Singh, Noida

24th October 2016

Comment

Hi folks,
Yes, almost all the Tier-1 city is facing the same issue. Builders are not following any rules and regulation and project getting delayed from 1-5 yrs. Most of the project get stuck due to the project approval as developers don't have sufficient proof. Most of the property are facing litigation issue and in return poor buyers have to face trouble.

Paras Lal, Greater Noida

29th August 2016

Comment

I am agree with you paras and this is very unfortunate if anyone faces this type of problem from the builder and builder is not taking any instant action on it. We all spent our hard earnings to buy a home for our self and after that if we face this kind of problem that is very painful for us. But luckily I did not faced such issue with Gaursons, i am also living in Gaursons's Gaur village since 2 yrs. but fortunate to did not face such problem with my flat. Yes, maintenance charges is little bit on higher side but it happens in almost all society.

Sekhar, Noida

29th August 2016

yes that's true tier-1 projects had issues due to land disputes but if you look at other side we can't blame completely to builder for this as this was the issue with all projects of noida extension. so all projects got delayed by 2-5 years. buyers faced a tough time but this was unfortunate scenario we can't blame builders for this.

Mukesh Mathur, Noida

6th September 2016

In August, 2016, a buyer has complained about the electricity issue in both of their apartments which he had booked in the beginning. They have electricity problem in their flat - 1817, Block-B and flat -83 , Block- GC-6. After taking possession 19/07/2016 and submitting the maintenance money through check which was cleared on 28/07/2016 but still he is facing electricity problem in both the flats. He has visited maintenance department several times but they just gave me useless excuses and fake hopes. They say electricity meter have problem we are not able to reset it and some maintenance people say coding problem. But still problem has not been solved.

Anil Singh, Noida

29th August 2016

Comment

There was a allegation on their staff for charging heavy interest stating reason of delay payment. As per buyers, they are doing it intentionally so that buyers have cancelled their booking and they can sell the same flat to another customers in higher rate.

Rajib, Faridabad

29th August 2016

i would suggest you to talk to CRM team of gaursons. or you can mail to their escalation mail that your complaint can reach to HOD of each departments and that will help to resolve your complaint. i am also living at gaur city since 7 months and learned about their escalation matrix system that is useful in resolving residents complaints. i had some issues at bathroom fitting after possession so contacted their maintenance department and talked with CRM team. there i got to now about their escalation id though i did not need to mail as my complaint was resolved by maintenance team. but this can be helpful to you.

Amit Verma, Noida

5th September 2016

Hi Pamkaj,
May be you are lucky that you got your flat possession and compensation for delay possession but all are not lucky like you. There are hundreds of home buyers who are going through difficult phase and have to pay huge EMI against home loan and rent for their current home. Most of the home buyers are still waiting for their flat possession after 3-5 yrs of delay possession.

Deep Thakur, Delhi-NCR

29th August 2016

Comment

I am agree with Deep......Even i was planning to buy a flat of this developer and in Noida but my friends suggest me that don't trust on brand name. Their all projects are almost delay and buyers who have got possession for their flats are still facing issues like maintenance charges and setting up of Residents Welfare Association.

Rajib, Faridabad

29th August 2016

Hi Rajib,
If you look at all projects in noida, almost every project if delayed because of many reasons. so even if you will look at other builders their projects are very much delayed. on comparing with algl aspects of builders i think gaursons is still marginally better. on the delayed possession even gaursons has paid the penalty to buyers. even there project gaur saundaryam is ready for the possession even before time. so i think problems are there with all builders but in my opinion gaursons is slightly better option.

Nipun Khanna,

30th August 2016