Cremation area outside society main gate

Right Sharath.......Mehak Infrastructure is one of the worst builder in NCR. I have booked my flat in 2014 in Mehak Residency. They have first asked have to pay Rs 11000 as a booking amount and later due to some reason we could not arrange the balance amount, so we approach them to cancel it and refund our money after deduction to which they replied it is non-refundable. I was shocked to hear this and we met the developer. He also told me that no one take refund from them. We got scared and told them that we will try to arrange money from other source. There was another shock next day when i asked for the copy of my booking form. They told me that booking has already been cancelled. They did not take any written application from me to cancel my booking. Is it what their practice to make the innocent buyer fool by dominating over them?