Good maintenance process of gaursons

Q: I shifted with my family to gaur Grandeur from Gaursons in March last year on rent. I want to share my experience with builder. Earlier I was living in indirapuram with some other builder. There were lots of issues related to security, maintenance and resident welfare. Every day there was some issue arises due to maintenance. But most frustrated part was that no one from builder maintenance team ready to listen from residents. There were so many security threats for the children and older family members. Condition of apartments was very poor. Everyday some thing gets damage either bathroom tiles, electricity boards or some other part. Residents complain in maintenance office but no action gets taken. That causes many families to leave the apartments and shift to others.

I also decided to go for some other property, so spent some time in searching a good place for my family. After some research, I decided to shift at gaur grandeur. I gone through various web portals for gaursons review and asked to friends who were living here already and on the basis of gaursons good reputation I decided to shift at gaur grandeur as it is also near to my work place.

Now it is more than 1 year for me and I can say my decision about gaursons was right. In last 1 year or so I have not faced any big maintenance issue or security issue for my family or even I never heard from any other resident such complaint. One plus about gaursons is that there is escalation system for resolving the complaints if residents. There is complaint log system at gaursons office through which resident can log their complaint and they just need to keep complaint id with them as each complain id should get closed. That helps to resolve problems in quick time. And now grandeur is handed over to RWA so now it will be more convenient for residents to resolve their issues related to apartments or maintenance issues.

So after living more than 1 years here, I can say my decision to shift at gaur grandeur was right. I am not saying gaursons delivering is best builder but on the basis of my reviews about gaursons I can say they are doing good job. They are giving good services to their residents.

Arvind kumar,

11th August 2016

Builder Review in Indirapuram, Ghaziabad

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Replies (3)

i also read about that but i am also a resident of gaur city and at the time when incident took place between mr manoj gaur and residents, i was also there to discuss regarding some small issues at gaur city. although there no such big problem for residents but there are some small issues regarding which we wanted to discuss. but the issue is exaggerated.

Rajat Rai, Ghaziabad

22nd August 2016

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Yes, don't invest in any of their projects otherwise you will loose your hard earned money. For investment purpose in 2011, I bought some property in Gaur City a project from Gaursons. But due to my transfer of job, i decided to cancel my booking. And I cancelled my property in august 2015. Also it has been 4 years since I have paid all installments on time. I mailed my details and concern to Gaurson’s team and to get my refund ASAP. But i was shocked to hear the response from them. As per the builder "what so ever money you have given to us , we have invested that same in construction , we can’t get money out from construction. We will refund you once the flat allotted to you is sold to someone else. Can you believe this?

Harmeet Kaur,

12th August 2016

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Hi Harmeet!!
I am not saying that you are wrong. The entire market is struggling due to slow down in real estate industry. Lot's of buyers are crying for their money and facing lot's of issue from builders. Builders is quite right at their perspective that whatever money they got from buyers they invest that in construction work so it is tough for a builder to refund the amount instantly and more over any builder doesn’t want their buyers to cancel the booking of property. Because it is matter of their reputation.

Kunal,

12th August 2016

I am not agree with you Kunal....if it is like that then nobody complained about the builders and there are lo's of court cases pending against this builder. Recently, i saw a massive demonstration on the main entry gate of the complex's sports premises against this builder. According to the resident, while selling the apartments, Gaursons had promised that they will be given stadium and sports facilities too but when the time came for possession, builder has charged a hefty amount for access to these facilities. Is it reasonable?

Shivshankar, Delhi-NCR

12th August 2016

Yes, i am the Ghaziabad and my niece has booked a flat on it. As per her, Gaursons is using the sports complex for commercial use and preventing resident from walk. Paying a huge amount for the facilities and preventing by the developers is not reasonable at any sense.

Deeya, Ghaziabad

12th August 2016

hi harmeet,
that' the case with all builder not only gaursons. though if you review you will find gaursons even doing much better to refund the cancelled amount as per terms you agreed and signed. yes that's true that moneyt refund is delays after cancellation. but that's the case with all builders in the market. we can't complaint a single builder for this. and unfortunately that's the process of all builder they mostly refund when the cancelled flat is sold. i will suggest you to talk to their CRM team i think that will surely help you.

Jatin Verma, Greater Noida

17th August 2016

but i the charge for club is reasonable they are giving us world class facilities at club like international cricket stadium and other sport facilities and as much my knowledge goes all builders charge for club facilities though charges are very reasonable according to the facilities there is huge maintenance is required for sports facilities in my opinion we should not blame builder.

Mayank Sharma, Noida

19th August 2016

How can you define a builder good after so many negative reviews. I think you are the staff of Gaursons. In April, 2016, Zee News, i read a news in which it was mentioned that after Amrapali, real estate firm Gaursons is now facing protest from residents of its township project here over maintenance-related issues. Residents were complained about the maintenance of the project and demanded setting up of Residents Welfare Association (RWA).

Mohit, Ghaziabad

12th August 2016

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