We have already replied to all your other grievances on other forums too. We are yet again deeply apologetic for these issues, but trust that now the problems have been solved. The road to customer satisfaction has been with a high learning curve for us, but we believe we have come out shining! :) Please give us your contact number so that we can reach out to you on an urgent basis and remove any grievances. Or you can even contact us here at our Pune head office Tel. : +91 (020) 40006000 /1/2/3, 26350065. Fax : +91 (020) 26330584. E-mail : sales@kul.co.inWe have already replied to all your other grievances on other forums too. We are yet again deeply apologetic for these issues, but trust that now the problems have been solved. The road to customer satisfaction has been with a high learning curve for us, but we believe we have come out shining! :) Please give us your contact number so that we can reach out to you on an urgent basis and remove any grievances. Or you can even contact us here at our Pune head office Tel. : +91 (020) 40006000 /1/2/3, 26350065. Fax : +91 (020) 26330584. E-mail : sales@kul.co.in