Suresh, Apartment Resident, Navi Mumbai
Q: I booked a flat in Codename Epic by paying Rs. 45,000/- as booking amount on 10th October, 2015 who's possession is promised in 2018. Within hours on the same day I informed them about cancelling my booking as I would not have been able to manage flat cost due to some financial problems and also later on I came to know that site was quite far from Palava phase I. Marketing guys didn't even bothered to show site before the booking. Even on informing within hours on the same day, they are not returning my booking amount. They are not authorised to forfeit my booking amount as I haven't availed of any services by the builder as it was same day cancellation. Please someone guide me, how can I get my money back?

My replies to this discussion
m clearly mentioned that booking amount is refundable in special conditions like - if loan is not approved by the Bank & any other genuine location issues. Accordingly refunding my booking amount is completely justifiable looking at location issue which I have. 5) I was repeatedly insisting on a days time for me to take wise decision but your sales team tricked me by saying "they will not be able to provide discount of Rs. 50,000/- (waiver of development charges) on other day and price may go up by next day". Looking at all the above points its very clear that I was ticked by your skilled sales team into making a hurried booking with improper information. I deeply feel cheated by Lodha for Rs. 45,000/- just for the matter of 3-4 hours. I beg you not to cheat me as I have specified all the genuine reasons with valid justifications. Me myself would not have asked for refund in case if it was the matter of few days or if proper information was provided by your salem clearly mentioned that booking amount is refundable in special conditions like - if loan is not approved by the Bank & any other genuine location issues. Accordingly refunding my booking amount is completely justifiable looking at location issue which I have. 5) I was repeatedly insisting on a days time for me to take wise decision but your sales team tricked me by saying "they will not be able to provide discount of Rs. 50,000/- (waiver of development charges) on other day and price may go up by next day". Looking at all the above points its very clear that I was ticked by your skilled sales team into making a hurried booking with improper information. I deeply feel cheated by Lodha for Rs. 45,000/- just for the matter of 3-4 hours. I beg you not to cheat me as I have specified all the genuine reasons with valid justifications. Me myself would not have asked for refund in case if it was the matter of few days or if proper information was provided by your sale
s team. Waiting for your positive response. Thanks.s team. Waiting for your positive response. Thanks.
Hi Dayananda, Arup, Thanks for your valuable suggestions. The payment was done by debit card swipe. Builder has provided the receipt for the same. Arup.. Can you please brief me process of moving consumer court..Hi Dayananda, Arup, Thanks for your valuable suggestions. The payment was done by debit card swipe. Builder has provided the receipt for the same. Arup.. Can you please brief me process of moving consumer court..
Here is my latest mail to Lodha with no reply: Dear Glen, Forfeiting booking amount was acceptable if your sales team would have given me proper details. But its clearly a case of cheating just to achieve their sales target. Points to be considered: 1) Your sales team never shown actual site before the booking which should have been shown as this practice is normally followed by every builder today. 2) I saw site location on Google map as "Palava codename epic" which was very close to phase I (please refer attached snap shot). I was under an impression that this was the actual site location and agreed for booking. But the actual site is very far from what is shown on Google map. Your sales team also kept on insisting that site is very close from Phase I. 3) I sent a mail for confirming site location to your sales manager (Ganesh) with Google map snap shot but he never confirmed it. Please find mail attached for your reference. 4) Your sales teaHere is my latest mail to Lodha with no reply: Dear Glen, Forfeiting booking amount was acceptable if your sales team would have given me proper details. But its clearly a case of cheating just to achieve their sales target. Points to be considered: 1) Your sales team never shown actual site before the booking which should have been shown as this practice is normally followed by every builder today. 2) I saw site location on Google map as "Palava codename epic" which was very close to phase I (please refer attached snap shot). I was under an impression that this was the actual site location and agreed for booking. But the actual site is very far from what is shown on Google map. Your sales team also kept on insisting that site is very close from Phase I. 3) I sent a mail for confirming site location to your sales manager (Ganesh) with Google map snap shot but he never confirmed it. Please find mail attached for your reference. 4) Your sales tea
My comments to replies
It is quite normal now a days,peoples were cheated like this kind of traps.one thing You can do is charge a case for deficiency and ask your money as refund. http://www.clazwork.com/
Thanks Sonia... I am in a process of filing a case in consumer court. Let's see what turns out to be the final result.
16th November 2015

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