Q:
My Sister and myself are looking to invest in properties in Pune. For her it would be a first home and for me it will be an investment. We had a look at the Kolte Patil Life republic township project. On the outset it looks good with the number of units and the facilities and the space around it. However I have seen quite a lot of negative reviews on this project with regards to timely possession and the quality of the materials used.
Could anyone help me with genuine reviews on this project? People who own apartment in the project are very welcome to share their views. Thanks in Advance
Harish
I can add my personal experience here which is next level of Customer harassment. I had booked a flat in Life Republic sector R16 in Dec 2017 and due to unfortunate COVID pandemic the possession date was shifted from promised date- Dec 2020 to Dec 2021 and was well accepted.3rd July 2021 I received a mail-intimation of completion. In the month of Aug, I saw several possessions happening and patiently waited for my turn but nothing came up. In the month of Sep, I mailed them twice asking for the tentative possession dates for my flat and appt. for site visit as I knew if I will reach out directly they will make 100s of excuse but no response. As I didnt hear back from them till Oct so I decided to visit their office on 3rd Oct, Sunday just to avoid 2nd Oct excuse. I was welcomed with the words like- you should have taken appointment before coming to which I replied that I have mailed twice but there is no response to which I get an answer- Dont you know appts are taken on call.I can add my personal experience here which is next level of Customer harassment. I had booked a flat in Life Republic sector R16 in Dec 2017 and due to unfortunate COVID pandemic the possession date was shifted from promised date- Dec 2020 to Dec 2021 and was well accepted.3rd July 2021 I received a mail-intimation of completion. In the month of Aug, I saw several possessions happening and patiently waited for my turn but nothing came up. In the month of Sep, I mailed them twice asking for the tentative possession dates for my flat and appt. for site visit as I knew if I will reach out directly they will make 100s of excuse but no response. As I didnt hear back from them till Oct so I decided to visit their office on 3rd Oct, Sunday just to avoid 2nd Oct excuse. I was welcomed with the words like- you should have taken appointment before coming to which I replied that I have mailed twice but there is no response to which I get an answer- Dont you know appts are taken on call.
My comments to replies
I can add my personal experience here which is next level of Customer harassment. I had booked a flat in Life Republic sector R16 in Dec 2017 and due to unfortunate COVID pandemic the possession date was shifted from promised date- Dec 2020 to Dec 2021 and was well accepted.3rd July 2021 I received a mail-intimation of completion. In the month of Aug, I saw several possessions happening and patiently waited for my turn but nothing came up. In the month of Sep, I mailed them twice asking for the tentative possession dates for my flat and appt. for site visit as I knew if I will reach out directly they will make 100s of excuse but no response. As I didnt hear back from them till Oct so I decided to visit their office on 3rd Oct, Sunday just to avoid 2nd Oct excuse. I was welcomed with the words like- you should have taken appointment before coming to which I replied that I have mailed twice but there is no response to which I get an answer- Dont you know appts are taken on call.
Coming to the main point why there is delay for my flat while others are getting possession. Answer- you can go and check your flat first to which I questioned if we will get the keys or the flat is open to which you hear back- we dont work on weekends, you should come on weekdays to which I said it is difficult to come on weekdays and you hear back- "you have made lakhs on investment and you can't take out time to come one weekdays. Final question from my side- whom to reach out to if I want to see the flat today to check what work is pending. Answer- we dont work on weekends, you should come on weekdays and you should have called before coming. This irritated me a lot and I asked that sales office very well works on weekends then why can't you show me the flat today should I go there and the answer -Go wherever you want to. You cant do anything at least legally you cant do anything until Dec 2021 to which I replied- that I will give such a review and feedback that it will **** u up.
4th October 2021
After this I called this persons manager about this incident and to know the status he too schooled me on appts without hearing anything. He politely said that he will check the status for my flat and call back which calmed me. He calls back within an hour giving me additional gyaan stating you shouldnt have abused my staff to which I agreed that I shouldnt have said it and I also mentioned that I was poked enough to say that but he didnt listen and kept on repeating the same. He said he will get back to me after 2 days on the tentative timelines for possession and an appointment for site visit so I am waiting to hear back.
So the bottom line is they can say whatever they want, they can threaten you not to handover possessions until the final date and sales office works on weekends and not the admin/possession team so if you have made lakhs on investment please find some time on weekdays that too after prior appointments and the same rule doesn't apply when you go for buying the flat.
4th October 2021
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